Responsible Gaming at krekay
krekay is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming framework puts your well-being first — because great entertainment should never come at the cost of your health, finances, or relationships.
Our Commitment to Safe Play
Gambling carries financial risk. krekay strongly advises all players to set strict personal limits before playing, and to wager only amounts they can comfortably afford to lose. If you feel gambling is affecting your daily life, please use the tools and support resources described on this page.
At krekay, responsible gaming is not a checkbox — it is a core value embedded in every part of how we build and operate our platform. Bangladesh's online gambling community is growing rapidly, and with that growth comes a shared responsibility: to ensure that every player who chooses krekay does so freely, informedly, and within their personal means.
krekay was built on the belief that sports betting, casino games, and live dealer experiences should be a form of entertainment — a way to enjoy cricket matches, celebrate BPL victories, and engage with the games you love in an exciting environment. When gambling shifts from entertainment to a compulsion, or when it begins to cause financial stress, relationship difficulties, or emotional harm, it is no longer entertainment. krekay is committed to helping you stay on the right side of that line.
Our responsible gaming framework covers five core pillars: age verification to keep minors off the platform, player-controlled limits to keep spending in check, self-exclusion tools for those who need a break, early warning systems to detect problem gambling behaviour, and direct access to support for players who need professional help.
We encourage every krekay player — whether you are placing your first ৳500 bet on the Bangladesh Tigers or enjoying a weekend session on Pragmatic Play slots — to read this page carefully and to make use of the tools available to you.
krekay's Five Pillars of Player Protection
- Age Verification — strict 18+ enforcement at registration
- Spend Controls — deposit, loss, and session limits
- Time Management — session reminders and time-out tools
- Self-Exclusion — voluntary account suspension programmes
- Support Access — direct link to counselling and help resources
18+ Age Restriction Policy
krekay is strictly an adult platform. Access is permitted only to individuals who are 18 years of age or older. Playing on behalf of a minor or allowing a minor to use your account is a serious violation of krekay's Terms & Conditions.
If you suspect a minor is using krekay — including through your account — please contact [email protected] immediately. We take underage access reports with the highest priority.
Verification at Registration
Every new krekay account undergoes age and identity verification as part of the registration and KYC (Know Your Customer) process. Players are required to confirm their date of birth during sign-up, and accounts flagged for potential underage access are suspended immediately pending document review. krekay may request a copy of your Bangladesh National Identity Card (NID) or other government-issued identification to confirm your age before allowing deposits or withdrawals.
Parental Controls and Device Safety
If you share a device — a smartphone, tablet, or computer — with family members including children, krekay strongly recommends that you enable device-level parental controls to prevent unauthorised access. Always log out of your krekay account when your session ends, and never save your login credentials on a shared device. Bangladesh Standard Time (BST, UTC+6) session logs are available in your account dashboard so you can review activity at any time.
Consequences of Underage Access
If krekay determines that a player is under the age of 18, the account will be immediately and permanently closed. All deposits made to the account will be reviewed and — where possible — returned to the original payment method (bKash, Nagad, Rocket, or card). Winnings accumulated by an underage player will be forfeited. krekay reserves the right to report underage gambling incidents to relevant authorities.
Responsible Gaming Tools
krekay provides a comprehensive suite of player-controlled tools designed to help you manage your gambling activity. These tools are available directly from your account settings and can be applied instantly — no waiting period, no approval required.
Deposit Limits
Set a maximum deposit amount over a daily, weekly, or monthly period. Once your limit is reached, krekay will block further deposits until the period resets. Lowering a deposit limit takes effect immediately; raising a limit requires a 24-hour cooling-off period.
Available in Account SettingsLoss Limits
Define the maximum net loss you are comfortable with over a given time period. When your losses reach the threshold you have set, krekay will prevent further wagering until the period ends, protecting your bankroll from runaway losses.
Daily / Weekly / MonthlySession Time Limits
Set a maximum session duration so krekay will notify you — or automatically log you out — once your playing time reaches your chosen limit. Session limits are an effective way to maintain healthy boundaries and prevent extended unplanned play.
Customisable DurationReality Check Reminders
Enable periodic pop-up reminders that display how long your current session has been active and your net win/loss position. Reality check notifications help you stay aware of time and money spent, and to make a conscious decision about whether to continue.
15 / 30 / 60 Minute IntervalsCool-Off / Time-Out
Take a short break from krekay without permanently closing your account. A cool-off period (1 day to 6 weeks) suspends your account temporarily — you cannot deposit, place bets, or access casino games during the period. Marketing communications are also paused.
1 Day to 6 WeeksWager Limits
In addition to deposit limits, krekay allows you to cap the maximum stake per individual bet or casino game round. This prevents impulsive high-stake wagers during an emotionally charged moment — for example, after a Bangladesh Tigers match loss.
Per Bet / Per RoundHow to activate these tools: Log in to your krekay account and navigate to Account Settings → Responsible Gaming. All limits and tools listed above can be set, adjusted, or activated from that page. If you need assistance, contact [email protected] and our support team will help you configure the settings that are right for you.
Self-Exclusion Programme
Self-exclusion is a serious, binding commitment. Once a self-exclusion is activated on your krekay account, it cannot be reversed until the exclusion period has fully elapsed. krekay will not respond to requests to lift an exclusion early, regardless of the stated reason. This is a deliberate protective measure for your benefit.
What Is Self-Exclusion?
Self-exclusion is a formal programme that allows you to voluntarily block yourself from accessing krekay for an extended period. Unlike a cool-off period (which is designed for short breaks), self-exclusion is intended for players who feel they have lost control of their gambling or who are experiencing genuine harm. krekay's self-exclusion programme runs from a minimum of 6 months up to a permanent lifetime exclusion.
What Happens When You Self-Exclude?
When you activate a self-exclusion on krekay, the following immediate actions are taken: your account is suspended and all access is blocked; any pending withdrawals are processed and returned to your registered bKash, Nagad, or bank account; your account balance is preserved for the duration of the exclusion period; all marketing and promotional communications from krekay are permanently stopped for the exclusion period; and krekay's automated systems are updated to flag and reject any new registration attempts using your known details.
How to Request Self-Exclusion
You may initiate a self-exclusion at any time through one of the following methods: via your account settings under Responsible Gaming → Self-Exclusion, or by emailing [email protected] with the subject line "Self-Exclusion Request", your registered account email, and your chosen exclusion duration. krekay will confirm your self-exclusion within 1 business day. Your account will be suspended immediately upon confirmation.
After the Exclusion Period
When your chosen exclusion period ends, krekay will not automatically reactivate your account. You must actively contact support to request reactivation, and krekay may require you to confirm that you have considered your decision carefully and, where appropriate, that you have sought professional support. A minimum 24-hour reflection period applies before any excluded account is reinstated.
| Duration | Type |
|---|---|
| 6 months | Short-term exclusion |
| 1 year | Medium-term exclusion |
| 2 years | Extended exclusion |
| 5 years | Long-term exclusion |
| Permanent | Lifetime closure |
Request Self-Exclusion Now
If you want to exclude yourself from krekay, email our team immediately. We act on all self-exclusion requests on a priority basis — no delays, no questions, no barriers.
[email protected]Subject: "Self-Exclusion Request"
Recognising Problem Gambling
Problem gambling does not always look dramatic. For many players, it develops gradually — a pattern of small decisions that, over time, begins to erode financial stability, personal relationships, and mental well-being. The earlier problem gambling is identified, the easier it is to address. The following are recognised warning signs that gambling may have moved beyond entertainment into a harmful pattern.
If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use krekay's self-exclusion tools and to seek professional support. You are not alone — problem gambling is a recognised health issue, and help is available. See the Getting Help section below for support resources.
Self-Assessment Checklist
Answer the following questions honestly. If you answer "Yes" to several of these, we encourage you to pause, use our cooling-off or self-exclusion tools, and consider reaching out for support. This checklist is based on widely used responsible gaming assessment frameworks.
Have you ever gambled with money that was intended for essential expenses such as rent, food, utilities, or family costs?
Do you find yourself thinking about gambling frequently throughout the day, even when you are not playing?
Have you ever placed a larger bet than planned in an attempt to win back money you had already lost?
Have you concealed the amount of time or money you spend gambling from people close to you — a spouse, parent, or colleague?
Has your gambling ever caused significant arguments or tension in your personal or professional relationships?
Have you ever borrowed money — including through informal channels or mobile banking apps — specifically to fund gambling?
Do you feel a strong urge to return to gambling shortly after a session ends, particularly after a significant loss?
Have you ever tried to stop gambling but found yourself unable to follow through on that decision?
0–1 Yes answers: Your gambling habits appear healthy. Continue to use krekay's limit tools to stay in control and ensure gambling remains fun.
2–3 Yes answers: Some warning signs are present. Consider setting stricter deposit or session limits on krekay, and monitor your habits closely over the coming weeks.
4+ Yes answers: Your answers suggest gambling may be causing harm. We strongly recommend activating self-exclusion and speaking with a professional support service. See Getting Help below.
Getting Help & Support
Reaching out for help is a sign of strength, not weakness. Problem gambling is a recognised psychological condition that responds well to professional support — many people who seek help go on to regain full control of their finances and relationships. krekay encourages any player who is struggling to take action today, not tomorrow.
krekay Support Team
Our customer support team is available around the clock. If you need help activating a limit, initiating self-exclusion, or simply want to talk to someone about your gambling, email us at [email protected]. Your message will be treated with complete confidentiality.
Gamblers Anonymous
Gamblers Anonymous is an international peer-support fellowship that provides free, confidential group meetings for people who believe their gambling is causing harm. Meetings are available online and may be accessible from Dhaka, Chittagong, and other cities across Bangladesh.
Professional Counselling
A qualified psychologist or counsellor trained in behavioural addictions can provide one-to-one support tailored to your situation. Many mental health professionals in Dhaka and other Bangladeshi cities offer sessions via phone or video call for privacy and convenience.
Family & Loved Ones
Talking to a trusted family member — a parent, sibling, or spouse — is often one of the most effective first steps. The social support network available through family is a powerful protective factor against problem gambling. krekay also encourages family members who are concerned about a loved one's gambling to contact our support team directly.
Confidential support: All communications with krekay's responsible gaming team are handled with strict confidentiality. Your account details and the nature of your inquiry will not be shared with any third party without your explicit consent, except where required by law. Email [email protected] with the subject line "Responsible Gaming Support" to speak with a dedicated team member.
Tips for Playing Responsibly
Responsible gaming is an active habit, not a passive outcome. The following practical tips are recommended by krekay for every player — from casual cricket bettors to regular casino players — to keep gambling enjoyable and under control.
Set a Strict Budget
Before every session, decide exactly how much money you are prepared to spend — and treat that amount as an entertainment expense, not an investment. Once your budget is used, end the session. Never top up from a different payment source to extend play.
Set Time Limits
Decide how long you will play before you start. Use krekay's built-in session timer or simply set an alarm on your phone. Taking regular breaks — even just 10 minutes away from the screen — helps you stay clear-headed and in control of your decisions.
Track Your Activity
Review your krekay account transaction history regularly. Knowing exactly how much you have deposited, wagered, and won or lost over the past month gives you an accurate picture of your gambling activity rather than relying on subjective memory, which tends to minimise losses.
Never Gamble Emotionally
Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgment and lead to impulsive decisions. If Bangladesh lost a BPL match and you feel frustrated, that is exactly the wrong moment to place a high-stakes bet.
Accept Losses as a Cost
Every form of gambling has a built-in house edge. Over time, the expected outcome for any player is a net loss. Accept losses as the price of entertainment — like a cinema ticket or a meal out — rather than as debts to be recovered. Never chase a loss with a bigger bet.
Balance Gambling with Life
Gambling should be one small part of a balanced life, not its centrepiece. Maintain hobbies, social connections, and physical activity outside of gaming. If you find that gambling is crowding out other activities you used to enjoy, that is a signal worth paying attention to.
Remember: krekay Is Here to Help
Our responsible gaming tools — deposit limits, session timers, reality checks, cool-off periods, and self-exclusion — are available to every registered player at no cost and with no stigma. Using these tools is a sign of a smart, self-aware player.
If you ever feel that gambling is getting out of hand, do not wait. Reach out to our team immediately.
[email protected]Subject: "Responsible Gaming Support" — Confidential & Priority Handled
Play Smart. Play Safe. Play with krekay.
krekay offers Bangladesh's best cricket betting, premium slots, and live casino — all within a responsible gaming framework designed to keep you in control. When you are ready to play, we are ready to protect you.